Who we are
This website, https://cosmebatch.com, is operated by Cosmebatch ("we"). We are the controller of the personal data described in this policy.
Contact for privacy questions: [email protected].
What data we collect
- Inquiry form – your name, company, business email, phone number, country, business type, the product you want to make and your message.
- Email – the messages, files, artwork and contact details you send us.
- Orders – the contact, delivery and invoicing details needed to quote, produce and ship your order.
- Technical data – your IP address is used briefly to limit spam form submissions, and our server keeps standard access logs.
- Analytics data – only if you accept analytics cookies: the pages you visit, how you arrived at our site, and your approximate location, device and browser, collected through Google Analytics.
Why we use it
- To answer your inquiry and prepare a quotation, at your request before entering into a contract.
- To produce, ship and invoice your order, to perform our contract with you.
- To keep business and accounting records, to meet our legal obligations.
- To protect the website from spam and misuse, which is our legitimate interest.
- To understand how visitors use our website and improve it, based on your consent to analytics cookies.
We do not sell your data and we do not use it for advertising.
Cookies
We use cookies that are needed for the website to work, and analytics cookies only if you accept them. We do not use advertising cookies.
Analytics cookies (Google Analytics). When you first visit, a banner asks whether you accept analytics cookies. Until you click Accept, no analytics cookies are set. Google Analytics, provided by Google, then tells us in aggregated reports how visitors find and use our site. Analytics data is kept for up to 14 months. You can change your choice at any time with the “Cookie settings” link at the bottom of every page; choosing Reject removes the analytics cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| cb_consent | Remembers your cookie choice (necessary) | 6 months |
| woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* | Keep your cart and checkout working (necessary) | Session to 2 days |
| wordpress_logged_in_*, wordpress_sec_* | Keep you signed in to your account (necessary) | Session or up to 14 days |
| Cookies set by PayPal | Process payments and prevent fraud when you pay with PayPal (necessary) | Set by PayPal |
| _ga, _ga_* | Google Analytics: distinguish visitors and sessions (only with your consent) | Up to 2 years |
Who we share it with
We share your data only where needed to handle your inquiry or order: with the partner factories that produce your goods, with carriers and freight forwarders, with payment providers, and with our website hosting and email providers. If you accept analytics cookies, data about how you use the site is also processed by Google as our analytics provider.
International transfers
Our team and the service providers we use are based outside the UK and the EU, so your data is processed outside your country and may be handled by service providers in other countries. By sending us an inquiry you ask us to process your data there in order to reply to you.
How long we keep it
- Inquiries that do not lead to an order: 12 months after our last contact with you.
- Order and invoicing records: for as long as tax and accounting law requires.
Your rights
You can ask us for a copy of your data, ask us to correct or delete it, or object to how we use it, by emailing [email protected]. We reply within one month. If you are in the UK or the EU you can also complain to your data protection authority, for example the ICO in the UK or the AEPD in Spain.
Changes to this policy
We may update this policy. The date of the latest version is shown on this page.